Return & Refund Policy
Return Policy:
Q - What is your return policy?
We’re sorry you didn’t love your new products! We want you to enjoy your experience with Tenmok as much as possible, which is why we’re here to help. Just send us an email at support@tenmok.com within 30 days of receipt of your package, with your order number, the name of the product(s), and the reason why it didn't work out for you.
Unfortunately, we are unable to refund your original shipping charges/processing fees. You will be responsible for all return / exchange shipping fee and any other custom duties for returning / exchanging the Product.
If your order is returned to us due to incorrect shipping address, failure to claim the order, or any other mistake on your part, we will charge you a shipping fee before resending or refunding the order.
Tenmok can only accept returns for products purchased on our website (www.tenmok.com).
Q - Return & Exchange Conditions
Items must be returned in the same condition that you received it, and in the original packaging. You'll also need the receipt or proof of purchase.
Q - Non-returnable Items
We cannot accept returns for items that are damaged due to customer mishandling, show visible signs of use, or are not in their original packaging.
Q - An item in my order was damaged in transit! What do I do?
Oh no, we’re so sorry to hear this! Please contact us immediately with your order number, full name and images of the damaged item and we’ll be happy to help you!
Q - What happens if my package is lost?
In the very rare scenario that a package is deemed lost, then the buyer will always be issued a full refund. A package is deemed lost if it is not delivered within 60 days. In such case, you must contact us within 30 days so we can reship or refund your order.
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@tenmok.com.
You can always contact us for any return question at support@tenmok.com.
Q - How about refunds?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Q - How long does it take to receive the refund?
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
